Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Canadian Sportsbooks — to flag a factual error, ask how a sportsbook ended up where it did in our rankings, question a bonus term we have described, or propose working with us. Email is the only channel we run, and a real editor reads what arrives.
Email the editorial desk
Write to [email protected]. We aim to reply within two business days. Messages about corrections jump the queue, because an inaccurate payout time or a misstated rollover figure can cost a reader money.
A message gets handled faster when it includes the page you were reading, the sportsbook involved, and what you expected to see instead. Screenshots of terms pages are genuinely useful — operators change promotional conditions without notice, and a dated screenshot tells us exactly what changed and when.
What we can help with, and what we can't
We are an independent comparison publisher. We do not operate any of the betting sites listed on truecapitalfp.com, so there are hard limits on what contacting us can achieve.
| Write to us about | Go direct to the sportsbook for |
|---|---|
| Errors in our reviews, tables or bonus descriptions | Account verification and KYC document checks |
| Questions about our ranking method or editorial rating scale | A pending or delayed withdrawal |
| A sportsbook you think we should research and add | A bonus that did not credit to your account |
| Feedback on coverage gaps — a league, market type or payment method we have skipped | Bet settlement and void or resettled wagers |
| Partnership, affiliate and media enquiries | Self-exclusion, deposit limits and account closure |
We cannot access your betting account, intervene in a payout dispute, or overturn an operator's decision. If a sportsbook is not resolving a complaint, the route is its own support channel first, then the complaints or dispute procedure set out in its terms, which for internationally licensed operators sits with the authority named on the site's licence page.
How commercial relationships work here
Some links on truecapitalfp.com are commercial. If you open an account through one, we may earn a commission at no cost to you. That revenue pays for the research; it does not buy a position in the tables. Operators cannot pay to be ranked higher, and none of them see our copy before it publishes. If you believe a write-up reads like it was bought, say so in an email and tell us which passage — that is exactly the kind of message we want.
Ratings on this site are editorial scores assigned by our team. They are not customer-review averages, and they are not the result of us wagering real money. We research operators: licence details, published terms, market depth, stated banking options and public track record.
Questions about specific sportsbooks we list
Most reader mail concerns three or four operators. Here is the context we most often end up sending back, and the caveat we send with it.
Instant Casino
Our top-rated entry at 10.0, mainly because its headline pitch is aimed squarely at combination bettors: up to 40% extra on combo bets. That matters if you build multi-leg tickets on NHL and NFL slates, since a percentage uplift on a winning parlay is applied to the payout rather than trickling back as a restricted bonus balance. Readers ask us what "up to" means in practice — it scales with the number of legs, and the operator's own promotional terms set the qualifying leg count, minimum odds per leg and any maximum uplift. Check those before you build a ticket around it. The limitation: the offer only pays off on the parlay style of betting, so a bettor who sticks to single moneylines or point spreads gets very little from it, and the brand name reflects a casino-first identity rather than a dedicated sportsbook heritage.
Ivibet
Rated 9.9 and frequently asked about because of its sport bonus up to €150. The obvious reader question is the currency: the advertised figure is in euros, and if you fund in Canadian dollars the value you actually see depends on the conversion applied at deposit. Ask the operator to confirm whether a CAD balance is supported before you commit, and factor conversion into the real cost. Wagering requirements and minimum qualifying odds apply, as with any sign-up offer. The limitation: a euro-denominated promotion creates FX friction for Canadian bettors that a CAD-native offer does not.
Betninja
Rated 9.7, with a welcome offer up to $2,500 plus 100 free spins — the largest headline figure among the sportsbook-facing offers on our list. Large maximums are almost always tiered to deposit size, so the advertised ceiling is reachable only by depositing near the top of the range. The free spins are a casino component, not a sports credit. The limitation: bundled sport-and-casino welcome packages usually carry rollover on both parts, and casino play and sports wagers rarely contribute to wagering at the same rate. Read which portion clears at what percentage before depositing.
The rest of the list at a glance
- Skycrown — 9.6, 450% welcome bonus. A high multiplier normally pairs with a low maximum and heavy rollover; confirm both.
- 5bet — 9.5, C$45 free bet for C$30. One of the few offers quoted natively in Canadian dollars, and the smallest, which also means the shortest path to clearing it.
- WSM Casino — 9.5, 200% deposit bonus up to $25,000 plus 50 free spins. Casino-weighted; sports bettors get less from it than the headline suggests.
- DisCasino — 9.3, 200% up to 10,000 USDT with 10% cashback. Crypto-denominated, so stablecoin volatility and network fees enter the calculation.
- CoinPoker — 9.1, up to 40% extra on combo bets. Crypto-first platform with a poker core alongside its betting product.
- VegasHero — 9.1, 100% bonus up to 200 USDT. Modest ceiling, crypto-denominated.
- Wintino — 8.8, 100% up to $150. Small and straightforward, which suits readers who dislike long rollover.
Reporting a problem with money, markets or apps
These three subjects generate the most detailed reader mail, and the detail helps us update pages accurately.
- Banking — tell us the method (Interac, bank card, bank wire, money transfer, voucher or player transfer, or a specific cryptocurrency), whether you were charged a withdrawal fee, and how long the payout actually took against what the site advertised. Crypto withdrawals are typically the quickest route and card or wire the slowest, but timings vary by operator and by how far along your verification is. We publish advertised timings as advertised, never as tested results, and reader reports help us spot when the two diverge.
- Markets and odds — if a sportsbook's coverage of the NHL, NFL, NBA, MLB, soccer, golf, MMA or horse racing differs from what we describe, or if in-play markets, same-game parlays, player props, futures or alternate totals are missing or thinner than stated, send the sport and the date. Pricing complaints are welcome too: if an operator we describe as competitively priced is consistently well off market on point spreads or totals, we want the examples.
- Apps and mobile — most operators on this list run through the mobile browser rather than a downloadable app. Tell us the device and browser, and what broke — cash-out, live streaming, bet builder, or login.
Beyond the sportsbook: the other products these brands run
Nearly every operator we cover runs more than a betting product. The same account typically opens slots, table games and live-dealer rooms, and several of the names above are casino-led with a sportsbook attached — which is why so many welcome packages arrive with free spins. CoinPoker's core is poker. Several brands also run racebooks alongside the main sportsbook, with their own rules on rebates and minimum stakes. This matters for two practical reasons readers write to us about: bonus funds from a sports promotion usually cannot be moved into casino play without breaking the terms, and casino wagering often contributes at a different rate toward sportsbook rollover. If you want that side of the market covered in more depth, our page on casinos operating outside GamStop deals with a related segment of internationally licensed operators.
Eligibility, legality and responsible gambling enquiries
We get asked whether readers in a given province may use these sites. The honest answer: the sportsbooks listed here accept bettors across Canada and operate under international licences. That is not Canadian government approval, and none of them is licensed or regulated by a provincial authority such as Ontario's regulated market. Online sports betting sits in a grey area for Canadians using offshore operators — provinces run their own sanctioned platforms and set their own rules, and consumer protections you would get from a provincially licensed site do not transfer to an international one. Disputes fall under the operator's licensing jurisdiction, not a Canadian regulator.
Minimum age is 19 across most of Canada and 18 in Alberta, Manitoba and Quebec, and individual operators may set a higher minimum in their own terms. Accounts must be in your own name, and verification documents will be requested before a first withdrawal at virtually every site.
If your message concerns gambling harm, say so at the top and we will reply with Canadian support resources rather than betting content. We are not a counselling service. Deposit limits, time-outs and self-exclusion are set inside your account with the operator, and those controls take effect immediately — they do not require our involvement.
Press, partnership and correction requests from operators
Operators and agencies are welcome to write to the same address. Correction requests are assessed on evidence, not on commercial relationship, and we will not remove a documented limitation from a review because a brand objects to it. If you want a new promotion reflected, send the current terms page — advertised figures without accompanying conditions do not get published.
Before you send
Include the page, the operator, the date and the specific line you are querying. That single habit turns a two-day exchange into a one-message fix. Content on truecapitalfp.com was last fact-checked on Sep 29, 2026 by Caleb Thompson; anything an operator has changed since then is exactly what we would like to hear about.